Technical Service

Machine uptime is more critical than ever!

BW Papersystems strengthens EMEA service with new Hamburg Center

In today’s corrugated packaging industry, equipment uptime is critical. Every minute of production counts, and when a machine stops, the costs of downtime can escalate rapidly. Recognizing the importance of reliable, fast, and expert support, BW Papersystems has significantly expanded its technical service capabilities across EMEA. At the heart of this initiative is a new Service Center in Hamburg, Germany, designed to deliver greater expertise, faster response, and a full spectrum of solutions for corrugated finishing equipment. We are committed to making our services and solutions accessible to all our customers—whether they operate from our current BW Papersystems equipment or from our legacy brands like Marquip, Ward and MarquipWardUnited, Curioni, ECH Will, Pemco or WillPemcoBielomatik or the latest innovative machinery such as ServoPro rotary die cutter and FlexPro FlexoFolderGluer. We’re here to deliver expert support, every step of the way.

Combining Expertise Under One Roof

The new Hamburg Service Center is more than just a location, it represents the consolidation of deep expertise from across the industry. The service team unites seasoned professionals from BW Papersystems and the former MarquipWardUnited, and Curioni in Hamburg, bringing together decades of knowledge and hands-on experience.

This unique structure ensures that customers benefit from the combined strengths of three respected teams, supported by additional resources and training. Whether it's a scheduled service for preventative care, an urgent repair, or a process optimization project, BW Papersystems is better equipped than ever to provide the right expert to meet each customer's specific needs.

Comprehensive Services for Long-Term Reliability

The EMEA Technical Service Team offers a broad range of services that go beyond traditional maintenance. The goal is not only to keep machines running, but to extend equipment life, maximize productivity, and empower operators to achieve better results.
Key services include:
  • Regular maintenance and 24/7 emergency support to keep machines running with minimal disruption.
  • Service agreements offering scheduled maintenance, predictable costs, and priority response for peace of mind.
  • Machine audits uncover hidden issues, reduce unplanned downtime, and guide future investment decisions.
  • Machine upgrades and relocation services, extending the lifecycle of existing assets.
  • Process optimization programs that identify bottlenecks, improve workflows, and reduce waste.
  • Training programs designed to upskill operators and technicians, ensuring knowledge stays within the plant.

By offering a full-service approach, BW Papersystems positions itself not only as a service provider but as a long-term partner in operational efficiency.

Service 3

Service Agreements: Confidence Through Consistency

Unplanned downtime and unpredictable repair costs can put pressure on even the most efficient plants. BW Papersystems’ Service Agreements are designed to provide stability, reliability, and long-term value by ensuring that every machine receives the right level of attention throughout the year.
These agreements are personalized to each customer’s operations, giving access to planned maintenance schedules, priority response when issues arise, and clear, upfront costs. With the support of the EMEA Technical Service Team, plants can operate with greater confidence knowing their equipment is in expert hands.
Customers benefit from:
  • Planned maintenance that keeps machines running at peak performance.
  • Priority support with guaranteed response times when urgent issues occur.
  • Transparent, predictable costs that eliminate budget surprises.
  • Tailored coverage levels to fit each plant’s production and service needs.
  • Direct access to factory-trained engineers who understand the equipment inside out.

By choosing a Service Agreement, customers do more than maintain their machines, they unlock a partnership focused on performance, cost control, and long-term operational efficienc

Machine Audits: Proactive Protection for Performance

One of the standout services is the Machine Audit program, developed to give customers a clear understanding of their equipment’s condition. Audits are designed to identify early signs of wear, detect potential points of failure, and highlight opportunities for performance enhancement.
Customers receive:
  • A full technical evaluation by experienced specialists.
  • A detailed report highlighting risks, wear, and improvement opportunities.
  • Tailored recommendations for maintenance, upgrades, or spare parts planning.
  • Strategic insights that help prevent unplanned downtime and reduce costly repairs.

Whether the machine is aging, newly relocated, or simply due for a check-up, a proactive audit can be the smartest move a plant makes to safeguard production and profitability.

Commitment to Safety and Skills Development

The success of any service operation depends on the quality of its people. At BW Papersystems, all service engineers participate in regular training updates to stay aligned with the latest technologies, techniques, and safety standards.
Importantly, the team is ISO 45001 certified, underscoring the company’s commitment to occupational health and safety. This ensures that every service intervention is performed not only with technical expertise but also with the highest regard for safe working practices.

Another distinctive element is the company’s dedication to knowledge transfer. Experienced engineers work closely with younger colleagues, passing on their know-how and best practices. This approach guarantees that expertise is not lost but continuously strengthened, ensuring customers will always have access to highly capable service professionals.

Field Service

Rapid Response When It Matters Most

Downtime doesn’t follow business hours. To address this, BW Papersystems offers an afterhours helpdesk for emergency troubleshooting, supported by a dedicated coordination team that ensures swift action.
From a pool of service engineers located strategically across EMEA, the company selects the right expert for each case and arranges a rapid start of service. Customers benefit from:
  • Quick response times that reduce costly downtime.
  • Direct access to factory-trained experts who fix problems at the root.
  • Dedicated coordination and planning to ensure efficiency from the first intervention.

With this structure, customers can rely on support that is not only fast but also effective, keeping production on track when it matters most.

Spare Parts Readiness: Always Within Reach

Service isn’t complete without fast access to the right parts. BW Papersystems supports customers with a dedicated spare parts hub in Frankfurt, Germany, ensuring that critical components for corrugated finishing equipment are always close at hand. This central location enables rapid delivery across EMEA, minimizing production delays and keeping machines running reliably.
For urgent needs, the Frankfurt team is backed by a 24/7 contact service, giving customers peace of mind that help is always just a phone call away. Whether it’s a planned replacement or an emergency requirement, BW Papersystems provides8 both availability and speed. Because every hour of uptime matters.

Beyond Maintenance: Delivering Value

While maintenance and repairs are essential, BW Papersystems emphasizes that true value comes from looking beyond the immediate issue. The company’s holistic approach addresses equipment, processes, and people, aiming to create sustainable performance improvements.
Through customized service agreements, process optimization initiatives, and training programs, BW Papersystems helps customers extend machine lifespan, increase productivity, reduce waste, and empower their teams.
As Daniel Pagis, Value Stream Leader Field Service summarizes:

“We don’t just fix machines. We help our customers run smarter, safer, and more efficiently. Our Hamburg Service Center is about giving customers across EMEA faster access to expertise and long-term value they can trust.”

A Stronger Future for Service in EMEA

With the launch of the Hamburg Service Center, BW Papersystems has reinforced its commitment to supporting corrugated and finishing manufacturers across EMEA. By combining expertise, expanding resources, and investing in training and safety, the company is ensuring that customers have the service backbone they need to thrive in a competitive market.

In an industry where every minute of uptime counts, BW Papersystems delivers more than maintenance — it delivers results.

Contact the BW Papersystems Service Team

With the acquisition of the ServoPro we have notably reduced the set up time and also increased the productivity of the machine both in quality and quantity.
Luca Lazzaroni, CEO of Icierre Pack, Italy
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