BW Papersystems Technical Service

Field Service Technician

Benefit from our experience in Technical Service!

BW Papersystems' Technical Service Department is a highly dedicated team of people committed to giving the best customer support in the industry. Expertly trained technicians are available for machine installation, emergency service, machinery updates, and preventative and regular maintenance. BW Papersystems operates on the premise that communication and technology are essential to building customer trust.

Our full-time service technicians are located throughout the world, and they speak multiple languages for fast response and assistance.

Technical Service Contacts

BW Papersystems Service Technicians are available throughout the world for fast response and quality service. Find your regional Technical Service contact here.
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The BW Papersystems Service Team is here to support you

Our expert service team will be with you to back your equipment at any time:

  • Troubleshooting: Faults in the mechanical and electrical systems sometimes happen. Our service department utilizes a variety of methods of capturing, sharing and documenting group knowledge with each other and with our customers to get information into heads and hands of everyone as soon as possible.
  • Online Support: Virtual support can save you travel costs and down time, keeping your production up. We can personally assist you online, connecting remotely to your machine or helping you as you show us what you are seeing.
  • Training: There is nothing like getting the most out of your machine and sometimes that requires additional training. Through our training programs you will be able to train your team either online, onsite or at our manufacturing facility.
  • Audits: If you want to know more about the current performance of your machine and how well it could perform, an audit by our expert technicians can help. We want your machine to run at it's best to optimize your performance and production.

BW Papersystems Overview

BW Papersystems, a division of Barry-Wehmiller, combines strong brands, innovative technologies, and long-standing experience to create industrial paper converting machines and equipment for the sheeting and packaging, stationery, book binding, security documents, and corrugating and finishing industries.

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Spare Parts

BW Papersystems provides top-quality, original machine spare parts to provide peak performance, efficiency, and safe operations from your equipment. Learn more about our offerings, also for legacy brand machines.

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Service Technician
A sheeter that we had planned especially for our lightweight specialty papers has become an all-round smart sheeter that can process even heavy grammages up to 300 gsm with maximum cutting accuracy.
Dr. Matthias Rauhut, CEO, DREWSEN SPEZIALPAPIERE, Lachendorf, Germany