Barry-Wehmiller Network

Paper Machinery Spare Parts & Services

BW Papersystems is an industry leader in paper processing parts and solutions. Besides offering machines to enhance your paper production process, we also provide excellent, high-quality services to our customers. The BW Papersystems service department is a dedicated team, committed to giving the best customer support in the industry.

Factory-trained technicians are available for machine installation, emergency service, machinery upgrades, and regular and preventative maintenance. Full-time service technicians are located throughout the world for fast response to our customers. Technical support programs provide troubleshooting assistance and advice from veteran technicians by phone or on-site service calls.

Our highest priority is providing our customers with reliable and courteous service. Whether you're a paper mill that needs machine maintenance or a corrugator looking to increase production, our team provides the needed services.

Paper Machinery Customer Service & Support

BW Papersystems is made up of highly skilled and trained technicians and customer support staff. Our team works with customers to ensure their BW Papersystems machinery meets their every need.

BW Papersystems has technicians on hand around the world to help with replacement parts, trade-ins, and servicing machines. Our team also provides on-site training, cutting trials, and project management. Remote support and used paper machines are also available.

When it comes to customer support, BW Papersystems provides a variety of services. Every paper processing application is different, and every customer has a unique need. Through our dedicated solutions, we strive to provide a solution that increases production, efficiency, and ease of use.

Learn more about our variety of customer service solutions and support below.

Customer Service at BW Papersystems

Customer Service – We are always here for you, whatever you need.

  • Paper Machine Spare Parts & Replacements

    BW Papersystems offers parts service coverage 365 days a year, 24 hours a day, 7 days a week. In most cases, the replacement parts can be shipped within 24 hours. Warehouses around the world ensure components necessary for critical production situations are accessible to our customers within a matter of hours.

    We strive to go beyond what is expected in our industry worldwide, offering our customers fast delivery while providing a quality product. Learn more about our replacement parts and how we can help you. 

    Spare Parts Packing BW Papersystems
  • Training & Instructional Programs

    BW Papersystems’ technical instruction program is available worldwide, no matter where your facility is. Our instructors are experts in helping your team members understand the machinery to meet your production demands.

    We combine customized classroom training with hands-on training on your system, enhancing the learning process. Learn more about how BW Papersystems can train your team for success.

    Training
  • Paper Cutting Trials & Testing

    On our in-house Lab Sheeter, located in Hamburg, Germany, we offer professional cutting trials for any kind of web-based material. If you're experiencing issues with cut quality or want to test a new substrate, BW Papersystems performs the required cutting trials. Our machines provide the basis for ideal knife geometry recommendations.

    Let our detailed cut analyses support your process optimization initiatives. Learn more information about our cutting trials.

    Several cross-cutter cartridges available for testing
  • Paper Machinery Upgrades & TIPs

    Machines and technology are constantly evolving and changing. With our extensive experience, we have developed a variety of upgrades to keep your equipment prepared for future production demands.

    TIP is our technical improvement program where we offer a catalog of standard upgrades for attractive conditions. Learn more information on available upgrades and TIPs.

    Upgrades &TIPs
  • Machine Trade-ins

    BW Papersystems accepts trade-ins of historical BW Papersystems machines based on current inventory and demand for machines. Our Swap Program is available to trade in a current machine for a rebuilt machine of a similar make and model.

    Through this program, you receive a new machine in a nearly instant turnaround. Learn more information about Trade-ins and our Swap Program.

    Trade-ins
  • Service Technicians

    The BW Papersystems Service Department is a highly dedicated team of people committed to giving the best customer support in the industry. Trained technicians are available for emergency service, machine updates, and maintenance.

    Technicians are available throughout the world for fast response and quality service. Learn more about how our service technicians can help you.

    Service
  • Remote Support & Troubleshooting

    Increase your uptime and professionalize your service processes with our remote support technicians. BW Papersystems' technicians assist in troubleshooting assistance through phone and remote access via modem and VPN software.

    Click here for more information about remote support and find your customer service contact today.

    andrew-fs-website_cropped_2
  • Used Paper Machinery Equipment

    BW Papersystems offers used machines, with inventory available for a fast and efficient turnaround. Equipment can be purchased as-is, without any modifications by the BW Papersystems team. Equipment can also be remanufactured with our skilled personnel. The machines are refurbished with OEM parts to upgrade the machine to current technology.

    Remanufactured machines are provided with warranties to certify the equipment's performance. Learn more about our used machinery.


    Pre Owned Equipment
  • Relocation/Installation Project Management

    Will you be installing or relocating new or existing equipment? Call BW Papersystems at the outset. We'll help assure a smooth and seamless transition every step of the way. From the initial planning to the hand-over at the new location, BW Papersystems can help.

    Our team provides detailed solution planning, dismantling, overhaul, modernization, commissioning, and startup. Learn more information about relocation and installation project management.

    Project Management
  • Repairs and Rebuilds

    BW Papersystems values the lasting commitment we can provide to our customers. We offer rebuilds, repairs and major overhauls for your existing machinery to reinstate the original functionality, speeds and output. We service a lot of the historical BWP brands, including E.C.H. Will, Jagenberg (folio sheeters), SHM, bielomatik, Pemco, Marquip, Wrapmatic, Kugler-Womako, United, VortX, Ward, Curioni, Klett or Koppers.

    Rebuilds and Repairs
customer-service-helpdesk

Hotline

Customer Service Helpdesk Is it urgent? Call us 24 hours a day, 365 days a year