Service & Parts

BW Papersystems service department is a highly-dedicated team of people committed to giving the best customer support in the industry. Factory-trained technicians are available for machine installation, emergency service, machinery upgrades, and regular and preventative maintenance. Full-time service technicians are located throughout the world for fast response to our customers. Technical support programs provide troubleshooting assistance and advice from veteran technicians by phone or on-site service calls. Our highest priority is providing our customers with reliable and courteous service.

Customer Service – We are always here for you, whatever you need.

Replacement Parts

Parts warehouses are located around the world to ensure that the components necessary for critical production situations are accessible to our customers within a matter of hours. BW Papersystems offers parts service coverage 365 days a year, 24 hours a day, 7 days a week. In most cases, the replacement part(s) can be shipped within 24 hours. We strive to go beyond what is expected in our industry worldwide, offering our customers fast delivery while providing a quality product.
Training

BW Papersystems’ technical instruction program is worldwide and at your facility. Our instructors are experts in helping your team members understand the machinery to meet your production demands.
Cutting Trials

On our in-house Lab Sheeter, located in Hamburg, Germany, we offer professional cutting trials for any kind of web-based test material. Whenever you experience issues with cut quality or would like to test a new substrate for your production process, BW Papersystems can perform the required cutting trials, being the basis for recommendations for the ideal knife geometry.
Upgrades & TIPs

Machines and technology are constantly evolving and changing.
With our extensive experience, we have developed a wide variety of upgrades to keep your BW Papersystems equipment prepared for future production demands.
Trade-ins

BW Papersystems will accept trade-ins of historical BW Papersystems (and the brands it represents) machines based on current inventory and demand for machine.
Service Technicians

BW Papersystems Service Department is a highly dedicated team of people committed to giving the best customer support in the industry.
Remote Support

BW Papersystems is able to assist you in troubleshooting assistance and advice from expert technicians by phone, and through remote access via modem, VPN software & hardware.
Used Machines

BW Papersystems offers used machines, with some inventory for fast and efficient turnaround. There are several options when purchasing used equipment. Equipment can be purchased as is, without any modifications by BW Papersystems or equipment can be remanufactured with our factory–trained personnel to refurbish the machinery, utilizing OEM parts to upgrade the machine to current technology. Remanufactured machines are provided with warranties to certify the equipment performance.
Relocation / Installation Project Management

Will you be installing or relocating new or existing equipment? Call us at the outset. We'll help assure a smooth and seamless transition every step of the way – from first thoughts, to hand-over at the new location.