News Room

Did you know? From 1969-2001, Officine Curioni S.p.A, sold its machines in Central Europe and South Africa through Alfred Klett KG, that sold them under the brand name Klett (VA series). As the original equipment manufacturer (OEM), BW Papersystems Milano supports these machines by providing spare parts and service as part our lasting commitment to our customers.

BW Papersystems Hamburg is the Original Equipment Manufacturer (OEM) for your spare parts, and we manufacture needed parts on customer’s request. Currently, we produce approximately 70% of our mechanical spare parts on-site; this provides quick delivery time and ensures the superior quality that you expect from BW Papersystems spare parts.

If at a certain point your maintenance personnel are not able to resolve an issue that has led to an unplanned machine downtime, you need expert support – immediately. With the portable “ExpertOnline to Go” box at your production facility you have direct access to our expertise.

Learn how our ExpertOnline remote service can save you both time and money. ExpertOnline is an internet based working and communication platform. Its multi-channel, interactive communication tools allow a precise, specific and fast fault diagnosis - directly from a BW Papersystems technical specialist. But without delay, without travel costs.

The spare parts team in our Frankfurt, Germany office aims to satisfy our European, Middle Eastern and African customers with quick response, short delivery times, the best 24-hour service when the need arises. To achieve this they have created an optimized logistics setup, which delivers the needed parts very quickly. In a recent example, the team delivered a much needed, very rushed part, in only 24 hours from the original call for help.